Official contact or help page
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Open company pageCompany sourceReviewed Oct 7, 2026
Customer Service Contacts
A public customer-service telephone has not been confirmed for this record. Start with the company’s published online channels.
Visit company contact pageCompany sourceReviewed Oct 7, 2026
Choose the right route
Contact options
Check the department and calling region
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Official website and contact navigation
Open company pageCompany sourceReviewed Oct 7, 2026
A useful first step
Before you contact
Thomann
For a conversation with Thomann, a little preparation can save a second explanation. A photo can help explain damage; send it privately to the seller. Use the company’s protected pages for documents and identifying details.
- 01
Describe the item issue and the outcome you want in separate sentences.
- 02
Check whether a marketplace seller or the named brand fulfilled the order.
- 03
Wait for the seller’s return instructions before posting an item.
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