Step2 Direct order enquiries
1-866-429-5200US · Mon–Fri 8am–5pm ET
Company sourceReviewed Oct 15, 2026
Shops & everyday purchases
Step2
Customer Service Number
Consumer service and replacement parts
1-800-347-8372Toll-free in listed regionUSMon–Fri 8am–5pm ET
Company sourceReviewed Oct 15, 2026
Keep the product near you when asking about parts or assembly. Direct-store order changes have a separate contact shown in the FAQ.
Mobile airtime or international charges may apply.
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Company contact page
Open company pageCompany sourceReviewed Oct 15, 2026
Official website and contact navigation
Open company pageCompany sourceReviewed Oct 7, 2026
A useful first step
Before you contact
Step2
A clear request gives Step2 the context needed to find the relevant matter. Describe the item issue and the outcome you want in separate sentences. The links keep the enquiry with the business that owns the service.
- 01
Wait for the seller’s return instructions before posting an item.
- 02
Describe the item issue and the outcome you want in separate sentences.
- 03
Check whether a marketplace seller or the named brand fulfilled the order.
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