Official customer support
Open company pageCompany sourceReviewed Oct 6, 2026
Shops & everyday purchases
JCPenney
Customer Service Number
JCPenney customer service
1-800-322-1189Toll-free in listed regionUS
Company sourceReviewed Oct 6, 2026
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Official website
Open company pageCompany sourceReviewed Sep 10, 2026
A useful first step
Before you contact
JCPenney
A clear request gives JCPenney the context needed to find the relevant matter. A photo can help explain damage; send it privately to the seller. An available contact does not establish a response time.
- 01
Describe the item issue and the outcome you want in separate sentences.
- 02
Check whether a marketplace seller or the named brand fulfilled the order.
- 03
Wait for the seller’s return instructions before posting an item.
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